Heh. Anyway the error happens when a link point to an object that doesn't exist.
On 5/28/06, Torsten Brumm <[EMAIL PROTECTED]> wrote:
Hi Ruslan, Cool, a new shredder release, but i don't use the shredder at our productive system, the only thing that happen was a ticket merge after or before they have liked to the RTFM. No shreddered ticket at all ;-) Torsten > -----Ursprüngliche Nachricht----- > Von: Ruslan Zakirov [mailto:[EMAIL PROTECTED] > Gesendet: Samstag, 27. Mai 2006 02:48 > An: Frank Pater > Cc: Torsten Brumm; rt-users@lists.bestpractical.com > Betreff: Re: [rt-users] RT 3.4.4 Links Error > > Torsten, I've uploaded Shredder-0.04 that has fix for this > bug. Really in your description step 3) should be omited as > RT doesn't show links to deleted tickets and do it very deep > in the core and shredder was biten by this. So in result you > had a ticket with a link to an object that doesn't exist. > > On 5/24/06, Frank Pater <[EMAIL PROTECTED]> wrote: > > Hi Torsten, > > > > I ran into this last week (RT 3.4.5), and wasn't able to > find much on Google or the list archives about it. It does > seem to come up when people are trying to do different things. > > > > In our situation, it was the result of the following: > > > > 1) Two tickets were created for the same issue (customer > > double-submitted it) > > 2) A link was created between them ("Depends on/Depended on by") > > 3) The link was removed > > 4) One was deleted, and subsequently purged from the database with > > RTx::Shredder > > > > With the database in this state, trying to load the ticket > that hadn't been deleted resulted in the error you describe. > My solution was to restore the deleted ticket using the > dumpfile created by rtx-shredder's --sqldump switch, and set > its status to "rejected" so that it isn't automatically > purged by our nightly rtx-shredder job. > > > > I'm not sure if we could've done anything else (removed the > link transaction(s) from the database perhaps? I didn't try > this because I'd rather add unnecessary data than delete > anything), or if this is a bug or an unavoidable consequence > of using RTx::Shredder to purge our database of spam (there > is plenty). The bottom line, for us, was that the two tickets > should've been merged, as they were both from a legitimate > customer. Deleting one was the incorrect solution. > > > > Sincerely, > > Frank Pater > > DCANet > > http://www.dca.net > > voice: 888-4-DCANET (888-432-2638) > > fax: 302-426-6386 > > > > On Wed, May 24, 2006 at 03:05:58PM +0200, Torsten Brumm wrote: > > > Hi RT Users, > > > > > > I get a very strange error at the Links Section of a ticket (and > > > also if i use the links Tab) > > > > > > This Ticket has a Refered by Link from RTFM and it was > merged into > > > another ticket. I have tried to reproduce this error, but > no luck... > > > It only occurs from time to time. > > > > > > Torsten > > > > > > The error: > > > > > > System error > > > error: Can't call method "IsLocal" on an undefined value at > > > /opt/rt3/lib/RT/URI.pm line 247. > > > context: > > > ... > > > 243: =cut > > > 244: > > > 245: sub IsLocal { > > > 246: my $self = shift; > > > 247: return $self->Resolver->IsLocal; > > > 248: } > > > 249: > > > 250: > > > 251: # }}} > > > ... > > > code stack: /opt/rt3/lib/RT/URI.pm:247 > > > /opt/rt3/lib/RT/Links_Overlay.pm:159 > > > /opt/rt3/share/html/Elements/EditLinks:109 > > > /opt/rt3/share/html/Ticket/ModifyLinks.html:58 > > > /opt/rt3/share/html/autohandler:215 > > > raw error > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > Can't call method "IsLocal" on an undefined value at > > > /opt/rt3/lib/RT/URI.pm line 247. > > > > > > > > > Trace begun at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Exceptions.pm line > > > 131 > > > HTML::Mason::Exceptions::rethrow_exception('Can\'t call method > > > "IsLocal" on an undefined value at /opt/rt3/lib/RT/URI.pm line > > > 247.^J') called at /opt/rt3/lib/RT/URI.pm line 247 > > > RT::URI::IsLocal('RT::URI=HASH(0xa6e8d5c)') called at > > > /opt/rt3/lib/RT/Links_Overlay.pm line 159 > > > RT::Links::Next('RT::Links=HASH(0xa601900)') called at > > > /opt/rt3/share/html/Elements/EditLinks line 109 > > > HTML::Mason::Commands::__ANON__('Object', > > > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm > > > line 136 > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > > > 0xa297bc 4)', 'Object', 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) > > > called at > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > > > 1074 eval {...} at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 1068 > > > HTML::Mason::Request::comp(undef, undef, 'Object', > > > 'RT::Ticket=HASH(0xa3d43d8)', 'Merge', 1) called at > > > /opt/rt3/share/html/Ticket/ModifyLinks.html line 58 > > > HTML::Mason::Commands::__ANON__('id', 287349, 'id', > 287349) called > > > at /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136 > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > > > 0xa6a918 4)', 'id', 287349, 'id', 287349) called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > 1074 eval > > > {...} at > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > > > 1068 HTML::Mason::Request::comp(undef, undef, 'id', 287349, 'id', > > > 287349) called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line 760 > > > > HTML::Mason::Request::call_next('HTML::Mason::Request::CGI=HASH(0xa3 > > > bc678)', 'id', 287349) called at /opt/rt3/share/html/autohandler > > > line 215 HTML::Mason::Commands::__ANON__('id', 287349) called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Component.pm line 136 > > > > HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH( > > > 0x9d6baa > > > 0)', 'id', 287349) called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > 1069 eval > > > {...} at > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > > > 1068 HTML::Mason::Request::comp(undef, undef, undef, > 'id', 287349) > > > called at > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > > > 338 eval {...} at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > 338 eval > > > {...} at > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Request.pm line > > > 297 > > > > HTML::Mason::Request::exec('HTML::Mason::Request::CGI=HASH(0xa3bc678 > > > )') called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 197 > > > eval {...} at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line > > > 197 > > > > HTML::Mason::Request::CGI::exec('HTML::Mason::Request::CGI=HASH(0xa3 > > > bc678)') called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/Interp.pm line 216 > > > HTML::Mason::Interp::exec(undef, undef, 'id', 287349) called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 127 > > > eval {...} at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line > > > 127 > > > > HTML::Mason::CGIHandler::_handler('HTML::Mason::CGIHandler=HASH(0x99 > > > af8c8)', > > > 'HASH(0xa2769dc)') called at > > > /usr/lib/perl5/site_perl/5.8.5/HTML/Mason/CGIHandler.pm line 76 > > > > HTML::Mason::CGIHandler::handle_cgi_object('HTML::Mason::CGIHandler= > > > HASH(0x9 9af8c8)', 'CGI::Fast=HASH(0xa1cd504)') called at > > > /opt/rt3/bin/mason_handler.fcgi line 76 eval {...} at > > > /opt/rt3/bin/mason_handler.fcgi line 76 > > > > > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > > > Community help: http://wiki.bestpractical.com Commercial support: > > > [EMAIL PROTECTED] > > > > > > > > > Discover RT's hidden secrets with RT Essentials from > O'Reilly Media. > > > Buy a copy at http://rtbook.bestpractical.com > > > > > > > > > We're hiring! Come hack Perl for Best Practical: > > > http://bestpractical.com/about/jobs.html > > > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com Commercial support: > > [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > We're hiring! Come hack Perl for Best Practical: > > http://bestpractical.com/about/jobs.html > > > > > > > > > -- > Best regards, Ruslan. >
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
