In the RT_Config.pm,
you can set the global email adddress FROM variable. The
default is
"%s via RT", so it would display as "Joe Smith via RT."
Is there any way to
set that at a queue level?
I ask because one of
the queues I use is for the public, and we'd rather have some level of anonimity
when we reply to those tickets (it's for fan email, and some fans get a little
fanatical when they have a name to latch onto).
However, we like the
feature for our internal responses - In our old helpdesk system, people alwasy
complained because they never knew who sent a response from the system if they
failed to sign the email.
Thanks,
Steve
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