> My question: I still have all the emails from which those image > attachments were culled. Does anyone have a suggestion for how to > reinsert the uncorrupted images into the database in place of the > useless blobs currently residing there? (I'm no DBA at the best of > times, and I've never needed to work with non-textual data in mysql > before; I'm feeling a bit lost...)
RT does not store attachments as BLOBs. All binary attachments are converted to base64 encoding before insertion into the database. What you want to do should be possible, but it will likely require a fair amount of work to accomplish. You say that you aren't a DBA, but if you can run some sql updates, you can fix your problem. First, you'll need to extract all the images from your emails, then you'll have to figure out which image goes with which ticket. This will be the hard part. The following SQL run from the mysql command line tool should help pull the relevant information together. select a.id as "Attachments.id", a.Filename as "Attachments.Filename", tr.id as "Transactions.id", t.id as "Tickets.id", t.Subject as "Tickets.Subject" FROM Attachments a, Transactions tr, Tickets t WHERE a.ContentType <> 'text/plain' and a.Filename is not NULL and a.TransactionId = tr.id and tr.ObjectType = 'RT::Ticket' and tr.ObjectId = t.id; With that information in hand, you should be able to cross reference the images you've extracted from the emails to the tickets/transactions/attachments records in the database. Then, you'll need to use some external utility such as perls MIME::Base64 module to convert the images to base64 format. Then simply update the record with the new data. I hope I explained that clearly enough to get you where you would like to be. Good luck, and make sure you back the system up before doing anything that I've suggested! I should also mention that I have not tested any of this, but it should all work, in theory. -- Joshua Colson <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html