And you might be wondering what exactly I mean by "detail". In this case, I mean that a detail report would include data from tables Attachments and possibly transactions. It would sort of be what you see in the Jumbo display.
On a side note: It would be neat if RT could hide parts of email correspondence that are inline inclusions from previous emails, sort of the way Gmail does it. -----Original Message----- From: David Smithson Sent: Wednesday, June 07, 2006 5:46 PM To: David Smithson; rt-users@lists.bestpractical.com Subject: RE: [rt-users] detail reports Perhaps I should explain myself better. You can get a summary report for several tickets easily, using the query functions. I have a need to get detailed reports for several tickets resulting from a query. We are looking at replacing our custom ticketing system with RT. Currently we offer full visibility to our clients by delivering them ticket logs with invoices. I'm looking to get the same functionality in RT. ________________________________________ From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of David Smithson Sent: Wednesday, June 07, 2006 5:18 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] detail reports Hi all. Is there any built-in function for displaying and printing detailed reports in RT? I only ask because I don't find such a function and I want to be sure before I start exploring other reporting options. David Smithson -------------------------------------- ActivSupport, Inc. - Your Flexible IT Partner Microsoft Gold Partner http://www.activsupport.com Director of Technical Services _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
