Thanks, the Callbacks work fine. I also had an eye on the other cronjob rt-scripts. I started with the rt-escalade cronjob. The first time I executed this file, all Tickets had the priority 10! :-( Should this script work? Is the script still necessary? I've found a similar configuration the queue-config (InitialPriority, FinalPriority), but it didn't work for itself.
-----Ursprüngliche Nachricht----- Von: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Im Auftrag von Bob Goldstein Gesendet: Donnerstag, 8. Juni 2006 15:37 An: Uli Stärk Cc: [EMAIL PROTECTED] Betreff: Re: [Rt-devel] Fast delete tab for spam-tickets I've used the Callbacks from University of Kent: http://www.cs.kent.ac.uk/people/staff/tdb/rt3/ (Scroll to the bottom for a description and download link.) One of the features is a "delete" tab. bobg >Due to massive spam in our rt-system I whish to add a new tab to the Ticket/Di >splay.html. >I've already found the file where the tabs are defined: Ticket/Elements/Tabs > >There I've added the following code: >if ( $Ticket->CurrentUserHasRight('ModifyTicket') ) { > $actions->{'G'} = { title => loc('Spam'), > path => "Ticket/Update.html?Action=Spam&id=" . $id, > }; >} > >Now I want that if the user clicks on this link, the ticket is instantly marke >d as deleted so no further emails (like Ticked Resolved) are sent. > >One possibility is to create a new ticket status (spam) that is equal to delet >ed. So if when the link is clicked, the ticket status is updated and the user >returns to the default-entry page of rt. But I think this is ways too complica >ted to code. So another (easier) possibility is to redirect the user to the Up >date.html page and pre-select the deleted-status. > >Do you have another idea how to solve the spam problem? > >Where can I find the script that handles the Aciton= GET-parameter in the Upda >te.html (2nd solution)? > > > >_______________________________________________ >List info: http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-devel > >Best Practical is hiring! Come hack Perl for us: http://bestpractical.com/abou >t/jobs.html > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
