sorry for the many emails..
i
have followed the steps from http://www.gossamer-threads.com/lists/rt/users/45172?search_string=scrip%20order;#45172
and set the extraction scrip as user defined do
something in transaction batch mode using the
if ($self->TransactionObj->Type eq 'Create')
{ return(1); }
else
{ return(undef); }
{ return(1); }
else
{ return(undef); }
then the autoreply stage
in transaction batch.
when i look at the history of
the ticket i see that it is going in the correct order but it is returning
blanks for the custom fields that i called in my template.
my old setup
was
on create extract cf's in
transaction batch then autoreply on user defined when one of the cf's matched
"something"
this worked so that the
autoreply could call the cf's but it kept sending out the autoreply on every
transaction
is there a way to define a user
define to make it only work 1 time like a counter ?
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Lim, Justin
Sent: Monday, June 12, 2006 10:35 AM
To: RT-Users@lists.bestpractical.com
Subject: [rt-users] scrip order
I am trying to do 2
things when a ticket is created.
first is to extract
some of the content and input it into custom fields then sends an auto response
with the contents of the custom fields.
I have renamed the
templates and script names in alphabetical order but the auto response is still
being sent before the custom fields are extracted so the auto response is
sending out blank fields.
is there any other
way of doing this ?
Thanks
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