write custom condition "on create and has no owner"
for action use:
http://search.cpan.org/~ruz/RT-Action-NotifyGroup
On 6/16/06, Jason Marshall <[EMAIL PROTECTED]> wrote:
I would like to notify the members of a particular group when a ticket is
created (via email or the guy) without an owner already assigned.
Sadly, I have no idea how to go about this. Is there a section on the
wiki that deals with stuff like this?
---
Jason Marshall, Unix Geek, Kelman Technologies, Inc., Calgary, AB, Canada.
From a Sun Microsystems bug report (#4102680):
"Workaround: don't pound on the mouse like a wild monkey."
"I have great faith in fools:
Self confidence my friends call it." -Edgar Allan Poe
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Best regards, Ruslan.
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