Hello,
--Am 22. Juni 2006 10:50:59 +0200 schrieb Niels Huylebroeck
<[EMAIL PROTECTED]>:
So using CustomValue you'd have something like this :
thanks -> set CustomValue ID10T -> resolve (silent - no mail)
we here use our silently_resolve.patch in
<http://page.mi.fu-berlin.de/~pape/rt3/patches/rt/> (available for 3.0 to
3.6), to enable a new status selectable by staff to resolve a ticket after
"thank you" without notifying anyone.
Dirk.
--
Dr. Dirk Pape (eAS - Projektleitung Campus Management)
Freie Universitaet Berlin
Grunewaldstr. 34a, 12165 Berlin
Tel. +49 (30) 838 75143, Fax. +49 (30) 838 54654
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