Hi, John. I don't know if this could be done with some callback, but you can change the html/Elements/MessageBox file. (See patch attached)
Refer to CleanlyCustomizeRT[1]: "Using the 'local' directory". [1] - http://wiki.bestpractical.com/index.cgi?CleanlyCustomizeRT -- Gilmar Santos Jr. John H. Nyhuis escreveu: > Greetings, > > My RT users and I have signatures that we want to appear at the > top (bottom is default) of the body of any coorespondance email. When > they respond to tickets, RT3.4 quotes the ticket content, but places > the RT user's signature on the bottom, forcing the recipients of the > coorespondance to scan through a long list of comments and > coorespondance to get to the bottom where they actually see who > answered them. When tickets get bounced around to several admins, > this get's confusing fast. > > Changeing the order of the items in the coorespondence template > does not seem to effect whether signatures go to the top or bottom of > the RT correspondance reply. > > Can anyone point me in the right direction for changing signature > location since it does not seem to be controlled in the template? > > Thanks in advance, > > John H. Nyhuis > Sr. Computer Specialist > Dept. of Pediatrics > HS RR349B, Box 356320 > University of Washington > Desk: (206)-685-3884 > [EMAIL PROTECTED] > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html
--- MessageBox.old 2006-06-30 17:09:53.000000000 -0300 +++ MessageBox 2006-06-30 17:10:28.000000000 -0300 @@ -43,7 +43,7 @@ %# those contributions and any derivatives thereof. %# %# END BPS TAGGED BLOCK }}} -<textarea class="messagebox" COLS=<%$Width%> ROWS=<%$Height%> WRAP=<%$Wrap%> NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$message%><%$IncludeSignature ? $signature : ''%></textarea> +<textarea class="messagebox" COLS=<%$Width%> ROWS=<%$Height%> WRAP=<%$Wrap%> NAME="<%$Name%>"><& /Elements/Callback, %ARGS &><% $Default %><%$IncludeSignature ? $signature : ''%><%$message%></textarea> <%INIT> my ($message);
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
