You mean the role Owner can have the right of OwnTicket not assigned, rather than denied, don't you? I assumed this was by design because a user must have that right before they can become an Owner. In every install I have done, the OwnTicket right is assigned to a group on a per-queue basis.

DB


taan wrote:
A stupid question:

Why can the role of "Owner" be denied the right "Own Ticket"?
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