> > Merged tickets should entirely cease to have their own identities. > > but if I send a reply to a customer and afterwards I merge this ticket. > What happens when the customer calls me and give me his ticket id? I > have no chance to find his ticket.
It should be the case that searching for the old ticket number will get you the new ticket. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
