Unfortunately, the patch violates abstraction barriers all over the place. Io never found a way to do it cleanly
------- Original message ------- From: Mike Coakley <[EMAIL PROTECTED]> Sent: 19.7.'06, 16:33 > For anyone following this thread (doubtful as it is old) I've got everything > working. After looking through the code I noticed that the patch that Jesse > had released for 3.4 that I had tried to apply did not apply fro some reason > although I didn't remember getting any errors. So I re-applied the patch to > my 3.6 and everything is working as I expected it in the past. > > So, I concur with Jesse... His patch does fix the issue :-D > > Now my only question would be why isn't this patch in the core yet as of > 3.6? > > Thanks, > > -- > Mike Coakley > Managed Business > http://www.managedbusiness.com > http://my.managedbusiness.com > Voice - 973-252-0770 x2100 > Fax - 973-252-1797 > > > > > > From: Mike Coakley <[EMAIL PROTECTED]> > > Date: Fri, 07 Jul 2006 15:30:03 -0400 > > To: "rt-users@lists.bestpractical.com" <rt-users@lists.bestpractical.com> > > Conversation: [rt-users] Custom Fields / Transaction Custom Fields in Scrips > > Subject: Re: [rt-users] Custom Fields / Transaction Custom Fields in Scrips > > > > Hello all... > > > > In further attempts to get this working I've done the following: > > > > 1. I upgraded to RT 3.6.0. Upgrade went smooth but this still does not work. > > > > 2. In further research I found an article in the archives that stated that > > this was a known issue back in the 3.4 timeframe basically stating the the > > Transaction Custom Fields don't get populated until after the scrips are > > run. There was a patch file available through the archives but this patch > > file also did not fix my issue. > > > > So, I'm wondering if anyone has any further help or places I can look. > > > > Thanks, > > > > -- > > Mike Coakley > > Managed Business > > http://www.managedbusiness.com > > http://my.managedbusiness.com > > Voice - 973-252-0770 x2100 > > Fax - 973-252-1797 > > > > > > > > > >> From: Mike Coakley <[EMAIL PROTECTED]> > >> Date: Wed, 05 Jul 2006 16:02:42 -0400 > >> To: <rt-users@lists.bestpractical.com> > >> Conversation: Custom Fields / Transaction Custom Fields in Scrips > >> Subject: [rt-users] Custom Fields / Transaction Custom Fields in Scrips > >> > >> I'm trying to write a custom condition that will trigger every time a > >> transaction custom field is updated that will update other custom fields. > >> The idea is to keep track of time in a better way. > >> > >> So I have 2 custom fields: Billable Time and Non-Billable Time. These are > >> attached to a ticket. I can easily manually update these fields. I also > >> have > >> two Transaction based custom fields: TRANS Billable Time and TRANS > >> Non-Billable Time. I want to have a condition that fires when the "TRANS*" > >> fields get updated. Then when the condition is fired the action will be to > >> update the Billable Time and Non-Billable Time field appropriately. > >> > >> I've been doing some debugging within the Scrip condition and it appears > >> the > >> condition gets tested twice during a "comment" (haven't worked on reply > >> yet). BUT I don't see the transaction custom field values so my condition > >> fails. So I'm either not retrieving the transaction custom field values > >> improperly (I get no value) or I'm not seeing the right condition. > >> > >> Anyone have any ideas? > >> > >> Thanks, > >> > >> -- > >> Mike Coakley > >> Managed Business > >> http://www.managedbusiness.com > >> http://my.managedbusiness.com > >> Voice - 973-252-0770 x2100 > >> Fax - 973-252-1797 > >> > >> > >> > >> _______________________________________________ > >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > >> > >> Community help: http://wiki.bestpractical.com > >> Commercial support: [EMAIL PROTECTED] > >> > >> > >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > >> Buy a copy at http://rtbook.bestpractical.com > >> > >> > >> We're hiring! Come hack Perl for Best Practical: > >> http://bestpractical.com/about/jobs.html > > > > _______________________________________________ > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > We're hiring! Come hack Perl for Best Practical: > > http://bestpractical.com/about/jobs.html > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > > We're hiring! Come hack Perl for Best Practical: > http://bestpractical.com/about/jobs.html > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html