I have a Depended-On ticket which has the following scrip applied to its
queue.
My scrip condition is "On Comment"
My template is "Global Template:blank"
My scrip action is "user defined" with Custom action preparation code:
my $note;
my $t = $self->TicketObj->Transactions;
while (my $o = $t->Next) {
$note = $o->Content() if
$o->Type eq 'Comment';
}
foreach my $obj ($self->TicketObj->AllDependedOnBy( Type => 'ticket' )) {
$obj->Comment(
Content => $self->loc( "Reviewer's notes: [_1]", $note
),
);
}
return 1;
I am not sure if this is a bug or just an anomaly, but as soon as I
click on the Comment link in the Depeneded-On ticket an email is sent by
the Dependent ticket, before "Update Ticket" has even been clicked. ie
no Comment has yet been added to the Depended-On ticket let alone the
Dependant ticket.
There is no history of a comment being added to the Dependant ticket, or
of an email being sent.
There are no scrips apart from the one above in the queue for the
Depended-On ticket. And I have disabled all scrips except for On Comment
in the Dependant ticket queue.
Is this weird or am I just missing something blatantly obvious?
Taan
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