Dario:
If you're using Jim's LDAPUserLocalOverlay (http://wiki.bestpractical.com/index.cgi?LdapUserLocalOverlay) then just make sure you have the user's email set in the email field of their LDAP record ("E-mail" in the Active Directory user's properties, in the "General" tab). When an email address sends a request to RT it is sought for in the AD records. If found, an account is generated in RT and afterwards that user can then log in via the web interface.
We had to go back and enter in our users' email addies to their AD records prior to rolling out RT.
--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536
: This Space Intentionally Left Blank :
| Dario Luis Coneglian Oliveros
<[EMAIL PROTECTED]>
07/21/2006 03:02 PM |
|
Hi Eric,
First, thanks for the info.
FYI I am using Jim Meyer's contribution as well. It's really great.
Regarding user auto creation, I thought this could be done thru web :-(
Any tips on how to create user account via email ? I would appreciate any info on that.
Thanks,
Dário
[EMAIL PROTECTED] wrote:
Dario:
I forget the contribution you are using, but if you are using the Meyer contribution (my personal favorite.. cheers Jim!), a user must first send an email which will then initiate RT account generation.
I think Jim is working on another overlay to autocreate on web login, but I'll let him comment on that. If you're not using the Meyer code, might I suggest doing so since Jim is actively maintaining it and he is good about responding to questions. I've been using it on my production system here (don't tell Corporate!) for the past few months and it's been solid (disclaimer: currently under 100 users with 5 queues).
--
Eric N. Valor
Information Technology Manager
DaimlerChrysler Research & Technology North America, Inc.
[EMAIL PROTECTED]
1510 Page Mill Road, Palo Alto, CA 94304
CIMS 931-00-00
650-845-2536
: This Space Intentionally Left Blank :
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