[rt-users] priviledge user : one query

[Prasad Deshpande]

Hi   I have created a privilege user in RT (Ver 3.2.3) so that users can create the ticket through web interface. But my problem is they are able to see other tickets in the same queue as well.  I want user to see only the tickets which they have created and should able to create the tickets in a queue with access to select the custom fields.   I have tried by deselecting “Let this user be granted rights” option, but with this custom fields are not available to the users while creating the tickets.   Any suggestion on this is highly appreciable.   Thanks, Prasad Deshpande         DISCLAIMER: This message,including any attachments contains confidential and privileged information for the sole use of the intended recipient(s), and is protected by law. If you are not the intended recipient, please destroy all copies of the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. Bajaj Auto reserves the right to record, monitor, and inspect all email communications through its internal and external networks. Your messages shall be subject to such lawful supervision as Bajaj Auto deems necessary in order to protect its information, interests and reputation. Bajaj Auto prohibits and takes steps to prevent its information systems from being used to view, store or forward offensive or discriminatory material. If this message contains such material, please report it to [EMAIL PROTECTED]

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