Right now the priority numbering goes from 1 to 99 with 99 being the most important. If I wanted to alter this to go from, say 10 to 1, with 1 being most important am I correct in assuming that the formula should be changed from
Priority = Priority + (( FinalPriority - Priority ) / ( DueDate-Today)) to Priority = Priority - (( FinalPriority + Priority ) / ( DueDate-Today)) in EscalatePriority.pm? Thanks Mathew Snyder _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
