Dan,
Own Ticket is enabled for all users and Everyone. In case it could be
some other permission level here is what is assigned to the standard users:
CommentOnTicket
CreateTicket
ModifySelf
ModifyTicket
OwnTicket
ReplyToTicket
SeeQueue
ShowTicket
ShowTicketComments
Watch
WatchAsAdminCc
I have also noticed that you can't even use query builder to search by
owner as that drop-down also just shows nobody.
Thanks
--
Alex
Lamers, Dan wrote:
> Alex,
>
> You need to grant the 'own ticket' permission in order for the users to
> appear in the drop-down.
>
> Regards,
> Dan
>
>
> -----Original Message-----
> From: [EMAIL PROTECTED]
> [mailto:[EMAIL PROTECTED] Behalf Of Alex
> Romanauskas
> Sent: July 27, 2006 9:14 AM
> To: rt-users
> Subject: [rt-users] Users Drop-Down
>
>
> I have just upgraded from 3.0.11 to 3.4.5 and for the most part
> everything has gone very well. The only problem I am having is
> assigning ticket ownership. The Owner drop down currently shows
> "Nobody" as the only available choice of owner. Is this a permissions
> problem or something else? All users in question have ModifyTicket as
> does Everyone.
>
> Thanks
> --
> Alex
>
--
This message has been scanned for viruses and
dangerous content by MailScanner, and is
believed to be clean.
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
We're hiring! Come hack Perl for Best Practical:
http://bestpractical.com/about/jobs.html
