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Yes, they do. That may be the problem then. Thanks a lot. David Smithson wrote: Hi Dario. Do your queue names have spaces in the names? The queues I have were imported from another database, including the spaces in the names. I've found that I can't use simple search to search for tickets in queues that have spaces in the names.David Smithson ________________________________ CLICK HERE FOR ONLINE SUPPORT -----Original Message----- From: Dario Luis Coneglian Oliveros [mailto:[EMAIL PROTECTED]] Sent: Friday, July 28, 2006 10:04 AM To: David Smithson Cc: rt-users@lists.bestpractical.com Subject: Re: [rt-users] RE: simple search usage Simple search works for me, except for queue names. Weird !?! I tried ticket id, email address and had no problem at all. Dário David Smithson wrote:Correction, search by queue name works, but nothing else. Anyone else have this problem? David Smithson ________________________________ CLICK HERE FOR ONLINE SUPPORT -----Original Message----- From: David Smithson Sent: Friday, July 28, 2006 9:47 AM To: rt-users@lists.bestpractical.com Subject: simple search usage Hi all. The text from the Simple Search says this: ---- Search for tickets. Enter id numbers, queues by name, Owners by username and Requestors by email address. RT will look for anything else you enter in ticket bodies and attachments. Searching the full text of every ticket can take a long time, but if you need to do it, you can search for any word in full ticket history for any word by typing fulltext:word. RT will look for anything else you enter in ticket subjects. ---- I'm running 3.6.0, MySQL, FC5, etc. The *only* thing that the simple search will do in my instance of RT is parse the subject. If I prefix with fulltext:, it parses Attachments. None of the other fields that it claims to search are being searched ( username, email address, queues ). Has anybody else seen this? David Smithson ________________________________________ ActivSupport, Inc. Your Flexible IT Partner Microsoft Gold Partner -- Small Business Specialist http://www.activsupport.com Director of Technical Services Direct: (415) 869 2991 ________________________________________ Technical Support Hotline: (415) 979 9285 CLICK HERE FOR ONLINE SUPPORT _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html |
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com We're hiring! Come hack Perl for Best Practical: http://bestpractical.com/about/jobs.html
