Hi We are in the process of upgrading our RT from 3.0 to a later version. So far I have tried 3.4.4, but unfortunately have a problem with response on opening the Query Builder. Trawling the mailing list archives I came across a thread starting at
http://lists.bestpractical.com/pipermail/rt-users/2005-December/036258.html which discussed the problem. On the basis of the above I decided to upgrade to 3.4.5 but still have the same problem. On digging deeper I discovered that the difference between 3.4.4 and 3.4.5 caused the query (MySQL) to perform somewhat better, however, the problem is not the actual query but rather in the size of the data set returned. In 3.0 opening Query Builder only requests privileged users, whereas 3.4.4 and 3.4.5 return around 97000 odd users in our case. This causes both Apache on the server and the web browser on the client to choke. The GET request from the Apache(2) log is as follows GET /rt3/Search/Build.html HTTP/1.1" 200 7931698 clearly illustrating the extent of the problem. Any comments, suggestions on how I can overcome this problem will be much appreciated. -- Regards Theo _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com