Stephen Turner wrote:
Roy,
I can't answer your question, but I'm curious to ask another question to
all the people who have this problem - do you have a CNAME/alias for
your RT host? We do - the published URL for our RT system uses the
CNAME. I've found that using the actual hostname or its IP address to
access RT eliminates the problem. I have no idea why, but I'd like to
see if others see the same behavior.
Steve
Steve,
We have a CNAME for our RT server as well. I've tried accessing it with
the real machine name and with the IP. I also converted the apache
server to remove the CNAME as a virtual host and list only the actual
hostname. In all cases, I still saw the re-login issue in my testing.
It makes some sense that the problem could be related to the server name
since Jesse mentioned that the source has something to do with internal
redirects. I haven't been able to narrow down the actual location of the
problem.
Jim
--
Jim Brandt
Administrative Computing Services
University at Buffalo
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
