Re: [rt-users] missing root db user in 3.6.1

Tue, 15 Aug 2006 13:56:43 -0700

Thanks for the reply.
I've attached below the output of 'make initialize-database'

/usr/bin/perl //l/disk0/tools/rt/cpqd-gp/sbin/rt-setup-database --action init --dba root --prompt-for-dba-password
Use of uninitialized value in concatenation (.) or string at /l/disk0/tools/rt/cpqd-gp/etc/RT_SiteConfig.pm line 23, <DATA> line 273.
In order to create or update your RT database,this script needs to connect to your mysql instance on localhost as root.
Please specify that user's database password below. If the user has no database
password, just press return.

Password:
Now creating a database for RT.
Creating mysql database rt_cpqd_gp.
Now populating database schema.
Creating database schema.
readline() on closed filehandle SCHEMA_LOCAL at //l/disk0/tools/rt/cpqd-gp/sbin/rt-setup-database line 192.
Done setting up database schema.
Now inserting database ACLs
Done setting up database ACLs.
Now inserting RT core system objects
Checking for existing system user...not found.  This appears to be a new installation.
Creating system user...done.
Now inserting RT data
Creating Superuser  ACL...done.
Creating groups...3.4.5.6.7.8.9.done.
Creating users...(Error: Could not set user info)0.(Error: Could not set user info)0.done.
Creating queues...1.2.done.
Creating ACL...[Tue Aug 15 20:53:08 2006] [crit]: 1 (/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:907)
[Tue Aug 15 20:53:08 2006] [crit]: Can't load a principal for id  (/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:908)
Principal  not found..[Tue Aug 15 20:53:08 2006] [crit]: 1 (/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:907)
[Tue Aug 15 20:53:08 2006] [crit]: Can't load a principal for id  (/l/disk0/tools/rt/cpqd-gp/lib/RT/ACE_Overlay.pm:908)
Principal  not found..done.
Creating ScripActions...1.2.3.4.5.6.7.8.9.10.11.12.13.14.15.16.17.done.
Creating ScripConditions...1.2.3.4.5.6.7.8.9.10.done.
Creating templates...1.2.3.4.5.6.7.8.9.10.11.12.done.
Creating scrips...1.2.3.4.5.6.7.8.9.10.11.12.13.14.done.
Creating predefined searches...1.2.3.done.
Done setting up database content.

Any help is appreciated.
Dário

Jesse Vincent wrote: 

On Tue, Aug 15, 2006 at 05:30:10PM -0300, Dario Luis Coneglian Oliveros wrote:
  
What happened to root db user ? It does not seem to exist in 3.6.1 anymore.
After installing the lastest release, I noticed RT_System was the only 
user in database (I am using MySQL).
    

When I've installed RT 3.6.1, I got the root user. Can you show us a
transcript of your install?

  
In the past I would setup a new database and root was automatically created.
I wonder if there's another way to have an admin user after a fresh 
install. Any hints ?
Thanks,
Dário
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