Hi , I am running RT 3.2.3 on Red Hat 9. I am facing
below mentioned problem. In my helpdesk environment, there are owners which are
working on multiple tickets. They communicate with the requestors through RT web
interface. So to check the requestor’s feedback, owner has to glance
through all the tickets one by one allotted to him and see if somebody has
replied back. If the no. of tickets are more then it becomes task in itself.
So is there any way out so that owner will be informed on the last updated
ticket from the main screen itself. If anybody has any suggestion or solution for above
mentioned problem, please let me know the same. Thanks, Prasad Deshpande DISCLAIMER: |
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