-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 When email requests are sent to RT, the auto-response is no longer sent the requester, but email's are sent to Watchers of the queue. All other Reply's and Comments are sent correctly once a ticket has been created.
The original installation of RT was 3.4.5. The auto-response worked correctly, but for some unknown reason has stopped. We have recently updated to 3.6.1, but the auto-response still does not work. Any suggestions as to where to begin looking? TIA - -- ./gsf Gregory Floro Director of Digital Solutions Graphic Systems Group, LLC 33 East 17th Street, New York, NY 10003 [ voice: 646-230-1950 | fax: 212-228-8500 | cell: 917-577-9891 ] New York's largest Production Agency! Key Fingerprint 238F 53C3 C837 B5BF 4FA2 C492 234C A3BC B2BC 205F Reclaim Your Inbox! http://www.mozilla.org/products/thunderbird/ ================================================================================ This electronic transmission contains confidential information intended only for the person(s) named. Any use, distribution, copying, or disclosure by any other person is strictly prohibited. If you received this transmission in error, please notify the sender by return e-mail and delete all copies of this message. ================================================================================ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.1 (Darwin) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFE7bdbI0yjvLK8IF8RAnJZAJ9P0Fid1Fz0sq3vaR21CpaGsWssswCggVuB rOQP17cWwvSIJvmKNC+OTJQ= =jgik -----END PGP SIGNATURE----- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
