Hi Jim, We recently had an application that required us to import data containing newlines into our RT instance via the command-line tool. We found that the text field of the 'create' option does not accept newlines, however adding an actual newline character to a 'comment' does:
[EMAIL PROTECTED] ~]# /opt/rt3/bin/rt comment -m 'foo > bar' 40849 Password: Message recorded [EMAIL PROTECTED] ~]# echo $? 0 Sincerely, Frank Pater DCANet http://www.dca.net voice: 888-4-DCANET (888-432-2638) fax: 302-426-6386 On Thu, Aug 31, 2006 at 12:07:00PM -0400, Jim Brandt wrote: > > Is there any way to pass in a new line character via the CLI? I'm trying > to put one in the text field with 'create' and straight in with a 'comment'. > > An actual return confuses the shell, and everything else I tried is > translated literally. \n and <br /> both just showed up that way in the > ticket. (It's actually very cool that RT is translating everything > properly, but I'd like a control character to tell RT that I really want > a newline.) > > > Thanks, > Jim > > > -- > Jim Brandt > Administrative Computing Services > University at Buffalo > > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
