Thanks for your response Roy. What would it take to include the last item in the ticket history as well as the first.
Thanks again. -----Original Message----- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: Wednesday, September 06, 2006 10:52 AM To: Michael Leighty Cc: [email protected] Subject: Re: [rt-users] Changing Admin Correspondance Template Michael; Try this (you add it to the bottom of the template you want to change): The initial request was: ==== { my $cont = ''; my $trans = $Ticket->Transactions; $trans->Limit(FIELD => 'Type', VALUE => 'Create'); while (my $tran = $trans->Next) { my $attach = $tran->Attachments; while (my $msg = $attach->Next){ next unless $msg->ContentType =~ m!^(text/plain|message|text$)!i; my $content = $msg->Content; next unless $content; next if $cont eq $content; $cont = $content; my $wrapper = Text::Wrapper->new(columns=>70); $cont = $wrapper->wrap($cont); } } $cont ; } ============================================= Roy Michael Leighty wrote: > This is probably a really easy question, but I've spent the last few > hours looking through the past mailings on here to see if anyone > addressed it and I can't find it. > > Basically I'd like to include the first entry from the ticket history > (likely to be the description of the problem) in any email that is > sent out about the ticket. I guess this might mean editing the > transaction template as well. Also I'd like the to include whatever > the last entry in the ticket history is, so that the person can easily > see what was last done, or what comments were made before the ticket > was assigned to them, or they were added as adminCC. > > Thanks for your help. > > Michael Leighty > > > ---------------------------------------------------------------------- > -- > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
