Re: [rt-users] CLI - Line Breaks for body

Chris Black Thu, 14 Sep 2006 13:27:28 -0700

Hi, I haven't attempted to use this CLI command before, but when Itry now I get:


[EMAIL PROTECTED] rt]$ ./bin/rt comment -m "this is a test\n test" 5242
Password:
rt: Server error: Not Found (404)


Any ideas on that?

I currently do it using this script:
#!/usr/bin/perl -w

use lib "/usr/local/rt/lib";
use lib "/usr/local/rt/etc";

use RT::Interface::CLI;
use RT;
RT::LoadConfig();
RT::Init();
use RT::Ticket;
use RT::CurrentUser;
my $CurrentUser = RT::Interface::CLI::GetCurrentUser();

use MIME::Entity;

        $queue = $ARGV[0];
        $requestor = $ARGV[1];
        $subject = $ARGV[2];
        $body = $ARGV[3];
        $client = $ARGV[4];
        $contact = $ARGV[5];
        $impact = $ARGV[6];
        $phi = $ARGV[7];
        $source = $ARGV[8];
        $category = $ARGV[9];
        $severity = $ARGV[10];
        my $ticket = new RT::Ticket($CurrentUser);
        my $ticket_body = MIME::Entity->build(Data => $body,
                Type => 'text/plain');

        my %ticket_vals = ( Queue => $queue,
                Subject => $subject,
                Owner => '',
                Requestor => $requestor,
                InitialPriority => '11',
                FinalPriority => '20',
                MIMEObj => $ticket_body,
                'CustomField-2' => $client,
                'CustomField-14' => $contact,
                'CustomField-21' => $impact,
                'CustomField-10' => $phi,
                'CustomField-26' => $source,
                'CustomField-20' => $category,
               'CustomField-15' => $severity,
        );

my ($id, $transaction_object, $err) = $ticket->Create(%ticket_vals);

        print STDERR $err . "\n" if $err;


Thanks,
Cj B


On Sep 14, 2006, at 1:12 PM, Frank Pater wrote:

Hi Cj,

We were unable to get the text attribute of 'rt create -t ticket'to accept newlines on the CLI. The -m flag to 'rt comment' acceptsthem, though. We used this 2-step process to create our ticketswith existing data.


Sincerely,
Frank Pater
DCANet
http://www.dca.net
voice: 888-4-DCANET (888-432-2638)
fax: 302-426-6386

On Thu, Sep 14, 2006 at 12:50:49PM -0700, Chris Black wrote:

Hi, I need to use the CLI to create tickets, however I'm having
issues submitting line breaks in the body. How do you indicate a line
break to RT through the CLI. I'm using the script in this example:
http://wiki.bestpractical.com/index.cgi?CliBasics

Thanks,
Cj B
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