On Sep 17, 2006, at 5:49 AM, Mathew Snyder wrote:
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1There was one reply to my question but there weren't any details on howit was done or if it was actually what I was looking for.I have a custom field that details customer profile names. Recently, a profile name has changed and we need the change in RT to be retroactive to any ticket created under the previous profile. Can I do this withinRT or will I need to run a mass update on the database?
For the most history-preserving way to do this, I'd probably do a bulk-update of all tickets with one value to remove the old value and add the new one.
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