Roy El-Hames wrote: > Questions; > Set($NotifyActor, 1); and did you restart the web server after modifying > RT_SiteConfig.pm? [..] orgs.. thought RT reads its config-files every time it processes an action :) "apachectl graceful" fixed it..
thanks! > if the answers to all the above is yes, then your support person will > most definitely get an email? (providing his/her email address in RT is > correct) > Regards; > Roy > joey wrote: >> no, it is not. >> >> for ex.: >> someone calls your support-hotline and leaves his e-mail adress for >> contact. the support guy *creates* the ticket, but the *requestor* will >> be the guy who made the call. >> >> Tanu Mehrotra wrote: >> >>> whts hrm ?? >>> >>> i guess notify requestor is equivalent notifycreator .isn't tht ? >>> >>> >>> -----Original Message----- >>> From: joey [mailto:[EMAIL PROTECTED] Sent: Tuesday, September 19, 2006 >>> 3:50 PM >>> To: Tanu Mehrotra >>> Cc: rt-users@lists.bestpractical.com >>> Subject: Re: [rt-users] notify creator of a ticket >>> >>> hrm, >>> >>> condition: on create >>> action: where-is-the-"notifycreator"-action ? >>> [...] >>> >>> just tried "notfiy other recipients".. without success. >>> >>> Tanu Mehrotra wrote: >>> >>>> select various options from .. >>>> >>>> Description: Condition: >>>> Action: >>>> Template : >>>> Stage: >>>> >>>> -----Original Message----- >>>> From: joey [mailto:[EMAIL PROTECTED] >>>> Sent: Tuesday, September 19, 2006 3:38 PM >>>> To: Tanu Mehrotra >>>> Subject: Re: [rt-users] notify creator of a ticket >>>> >>>> and what to put in the new scrip ? :) >>>> >>>> Tanu Mehrotra wrote: >>>> >>>>> just login as root. >>>>> goto configuration ->Global->scrips->new scrip >>>>> >>>>> >>>>> >>>>> >>>>> >>>>> Regards, >>>>> Tanu >>>>> >>>>> >>>>> -----Original Message----- >>>>> From: [EMAIL PROTECTED] >>>>> [mailto:[EMAIL PROTECTED] On Behalf Of joey >>>>> Sent: Tuesday, September 19, 2006 3:30 PM >>>>> To: Marouane Himdi; rt-users@lists.bestpractical.com >>>>> Subject: Re: [rt-users] notify creator of a ticket >>>>> >>>>> Hey, >>>>> >>>>> yes.. thats what i tried first - but the creator does not an email. >>>>> >>>>> Marouane Himdi wrote: >>>>> >>>>>> Add the entry below in your config file >>>>>> (/etc/request-trackerxxx/RT_SiteConfig.pm >>>>>> >>>>>> Set($NotifyActor, 1); >>>>>> >>>>>> Best regards >>>>>> >>>>>> Marouane >>>>>> >>>>>> >>>>>> -----Message d'origine----- >>>>>> De : [EMAIL PROTECTED] >>>>>> [mailto:[EMAIL PROTECTED] De la part de >>>>>> spam Envoyé : mardi 19 septembre 2006 11:30 À : >>>>>> rt-users@lists.bestpractical.com Objet : [rt-users] notify creator >>>>>> of a ticket >>>>>> >>>>>> Hi there, >>>>>> >>>>>> anyone knows where to activate something like "notfiy creator"?! I >>>>>> want the creator of a ticket (even if he's not the requestor) to >>>>>> get a confirmation email. >>>>>> >>>>>> any hints? >>>>>> joey >>>>>> _______________________________________________ >>>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>>> >>>>>> Community help: http://wiki.bestpractical.com Commercial support: >>>>>> [EMAIL PROTECTED] >>>>>> >>>>>> >>>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>>>> Media. Buy a copy at http://rtbook.bestpractical.com >>>>>> >>>>>> >>>>> _______________________________________________ >>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>> >>>>> Community help: http://wiki.bestpractical.com Commercial support: >>>>> [EMAIL PROTECTED] >>>>> >>>>> >>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly >>>>> Media. Buy a copy at http://rtbook.bestpractical.com >>>>> >>> >> >> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com