In that way I'm not able to view the type ticket when clicking on the queue. I would have to instruct my users to all make Saved Searches and only search in queues that way.
--- Torsten Brumm <[EMAIL PROTECTED]> wrote: > Hmm, try one queue helpdesk und set a CF with the > needed values, this should > be the easiest way?!? > > 2006/9/19, Phanoko <[EMAIL PROTECTED]>: > > > > Is there a way to add a colum in a queue? I'd > like to > > add a colum for 'Type' so I can collapse three > queues > > into one. I had a queue called > > Helpdesk-Main > > Helpdesk-Projects > > Helpdesk-Documentation > > Helpdesk-Foo > > I'd like to make field for > > Main > > Projects > > Documentation > > Foo > > and be able to auto-sort on the main screen with > that > > in the colums. > > > > __________________________________________________ > > Do You Yahoo!? > > Tired of spam? Yahoo! Mail has the best spam > protection around > > http://mail.yahoo.com > > _______________________________________________ > > > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > > > Community help: http://wiki.bestpractical.com > > Commercial support: [EMAIL PROTECTED] > > > > > > Discover RT's hidden secrets with RT Essentials > from O'Reilly Media. > > Buy a copy at http://rtbook.bestpractical.com > > > > > > -- > MFG > > Torsten Brumm > > http://www.torsten-brumm.de > __________________________________________________ Do You Yahoo!? Tired of spam? Yahoo! Mail has the best spam protection around http://mail.yahoo.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com