We use a second queue for this purpose. In our procmail script that
feeds RT, we detect email that shouldn't get an autoreply and
feed it to the alternate queue. That queue has an "On Create"
script that simply changes the queue to the main support queue.
There is an autoreply action only on the main support queue, not
on the secondary queue. As well, you can have different, or no,
watchers on the secondary queue if you are also trying to reduce
possibly noise email to your watchers.
Chuck Boeheim
[EMAIL PROTECTED]
On Sep 19, 2006, at 3:16 AM, Andreas Putzo wrote:
Hi,
On Sep 19, Chris Wenn wrote:
Has anyone got a way of restricting RT's autoreply function to a
single domain?
I don't want users outside rbg.vic.gov.au to receive communication
from my RT system.
It's v3.4.4, running on Ubuntu Dapper 6.06, with postfix, apache2
and mysql as the backend.
Chris
If you have a little knowledge of perl you may take a look at
lib/RT/Action/SendEmail.pm. Should not be too hard to match $TO
against your domain name and either rewrite the address or discard it.
This would be a nice feature IMO.
Perhaps using postfix's canonical maps may work, too. But i am not
sure whether it is possible to rewrite TO only if From matches your RT
email address.
--
regards,
Andreas Putzo
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