If you're using 3.6.1, the user can create a custom Search/query, save it as <QueryName>, and add that to his/her "RT at a glance" page as a module.
-----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Terri Bendl Sent: Tuesday, September 19, 2006 3:50 PM To: rt-users@lists.bestpractical.com Subject: [rt-users] customized RT at a Glance for specific users Does anyone know how to apply customized Elements (such as MyTickets, etc) to specific users only?? The goal is to have a Helpdesk manager that sees everyone's tickets via the RT at a Glance view -- I don't want him to have to do searches to find them... Thanks in advance. Terri Terri Bendl E-ZPass 717-565-4316 [EMAIL PROTECTED] _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
