-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1
On Thu, 28 Sep 2006 at 14:13 (-0400), Jesse Vincent wrote:
On Thu, Sep 28, 2006 at 08:10:53PM +0200, Leif Nixon wrote:
"Precedence: bulk" indicates that the e-mail is either from a mailing
list or somehow autogenerated (like an autoreply). It is almost always
a good idea to filter those out from any automated e-mail handling, so
yes, do go ahead.
There's a very important nuance here. Replying to them is bad. Dropping
them on the floor is even worse. Just because mail has been proxied by
an automated system doesn't mean it's junk.
We ran into this problem a few weeks ago. One of our RT systems is
addressed via a publicly advertised campus email address that had been
implemented as a majordomo list(*). Mail generated by such lists uses
'Precedence: bulk' headers, so AutoReplies weren't being sent back to the
Requestors.
It took me a while to figure out what was going on, especially since
AutoReply had been working before when a different RT mailing address was
used, during testing. We ended up changing from a majordomo list to a
simple mail forwarder(*).
I briefly contemplated changing RT to remove 'Precedence: bulk' from the
list of headers that RT considers as belonging to mail that shouldn't be
replied to. But, for reasons implied by Jesse's comments (though with a
different slant), I didn't want to take such a rash action that would fly
in the face of standard mail header usage.
Mike
(*) It was first set up as a majordomo list because the self-service web
page provided by the campus central mail server administrators no longer
allows setting up of simple mail forwarders (because of spam issues).
Once this problem with RT was discovered, special arrangements were made
with the server administrators to get a simple list created for this
purpose.
_________________________________________________________________________
Mike Friedman IST/System and Network Security
[EMAIL PROTECTED] 2484 Shattuck Avenue
1-510-642-1410 University of California at Berkeley
http://socrates.berkeley.edu/~mikef http://security.berkeley.edu
_________________________________________________________________________
-----BEGIN PGP SIGNATURE-----
Version: PGP 6.5.8
iQA/AwUBRR9HoK0bf1iNr4mCEQK7egCgzQNFWf/VySLYRegh1fuk0ZcJF2QAn1YI
DaTN8xgQKXqE88GhqEYrW20r
=+3L0
-----END PGP SIGNATURE-----
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
