Looks like the combination of both your
suggestions corrected the problem.
In moving to another issue, is there a
good in depth guide you know about for a full interface to RT via email? The
scenario we are looking for right now is to create tickets via email (via a separate
email alias, like [EMAIL PROTECTED]).
How is this accomplished?
I have the RT Essentials book and have
checked out the WIKI, and information on this seems sparse at best, with some
answers just being “go write a script.”
Do I have to create a new alias with a new
“incoming” queue? How is the email body formatted and parsed? What
is the –extension=queue | action | ticket option supported by mailgate
and how is it used?
Thanks everyone!
From: Torsten Brumm
[mailto:[EMAIL PROTECTED]
Sent: Wednesday, October 04, 2006
1:16 AM
To: Mathew Snyder
Cc: Josh
Barron; [email protected]
Subject: Re: [rt-users] RE:
RT-Mailgate Setup Errors
Another point to this.
have you added the mailgate to the srmsh allowed list?
2006/10/4, Mathew Snyder <[EMAIL PROTECTED]>:
Josh Barron wrote:
> Ok that didn't seem to solve the problem.
>
> When I reply to a ticket, (with the correct Ticket ID in the subject,
> unchanged), i get two messages back saying the same thing:
>
>> RT could not load a valid user, and RT's configuration does not allow
>> for the creation of a new user for this email
> ( [EMAIL PROTECTED]
<mailto:[EMAIL PROTECTED]>).
>
> The second message has the following in addition to the message above:
> "You might need to grant 'Everyone' the right
'ReplyToTicket' for the
> queue Customer."
>
> My /etc/aliases/ looks like this:
> correspond: "|/opt/rt3/bin/rt-mailgate
--queue 'Customer Support'
> --action correspond --url http://rt.netcentralinc.net/"
>
> ------------------------------------------------------------------------
> *From:* Ruslan Zakirov [mailto: [EMAIL PROTECTED]]
> *Sent:* Tue 10/3/2006 7:00 PM
> *To:* Josh Barron
> *Cc:* [email protected]
> *Subject:* Re: [rt-users] RE: RT-Mailgate Setup Errors
>
> use quotes:
> rt-mailgate --queue 'my queue name with spaces' ...
>
> On 10/4/06, Josh Barron < [EMAIL PROTECTED]> wrote:
>>
>>
>>
>>
>> Actually I think I've made some progress. Looks like the
error below was
>> related specifically to apache. Now, when I try to send a
message to
>> [EMAIL PROTECTED],
RT replies with the following:
>>
>>
>>
>> RT could not load a valid user, and RT's configuration does not allow
>> for the creation of a new user for this email ([EMAIL PROTECTED]).
>>
>>
>>
>> Whats up with that? Is it because I have a space in my
Queue (in my alias
>> file) or what. I checked and my user IS specified with
>> [EMAIL PROTECTED]
in RT so it should be able to validate. Whats
> going
>> on here?
>>
>>
>>
>> -Josh
>>
>>
>>
>> ________________________________
>>
>>
>> From: Josh Barron
>> Sent: Tuesday, October 03, 2006 6:05 PM
>> To: '[email protected]'
>> Subject: RT-Mailgate Setup Errors
>>
>>
>>
>> Hi everyone,
>>
>>
>>
>> I'm having some problems setting up RT-Mailgate and as usual looking
it up
>> on the web is not helping me because of the uniqueness (and vagueness)
of
>> the error.
>>
>>
>>
>> Here is the relevant line in my postfix aliases file:
>>
>>
>>
>> correspond: "|/opt/rt/3/bin/rt-mailgate
--queue Customer Support
>> --action correspond --url http://rt.netcentralinc.net/"
>>
>>
>>
>>
>>
>> I never get a failure daemon back, but the message never gets to my RT
>> instance. I've allowed rt-mailgate to access REST directory
as
> mentioned in
>> the wiki (though I'm not sure how that helps).
>>
>>
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: 62A8A88DA:
>> client=unknown[66.213.158.39]
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]: 250 Ok
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: < unknown[66.213.158.39]: DATA
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[ 66.213.158.39]:
> 354 End
>> data with <CR><LF>.<CR><LF>
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup
socket: wanted
>> attribute: status
>>
>> Oct 3 17:51:26 web postfix/cleanup[18698]: 62A8A88DA:
>>
> message-id=<[EMAIL PROTECTED]
>
>>
>> Oct 3 17:51:26 web postfix/qmgr[18465]: 62A8A88DA:
>> from=<[EMAIL PROTECTED]>,
size=2136, nrcpt=1 (queue active)
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute
name: status
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute
value: 0
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup
socket: wanted
>> attribute: reason
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute
name: reason
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute
value: (end)
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: public/cleanup
socket: wanted
>> attribute: (list terminator)
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: input attribute
name: (end)
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
> 250 Ok:
>> queued as 62A8A88DA
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: < unknown[ 66.213.158.39]: QUIT
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: > unknown[66.213.158.39]:
> 221 Bye
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostname:
unknown ~?
>> 66.213.158.32/27
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: match_hostaddr: 66.213.158.39 ~?
>> 66.213.158.32/27
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: disconnect from
>> unknown[66.213.158.39]
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: master_notify:
status 1
>>
>> Oct 3 17:51:26 web postfix/smtpd[18695]: connection closed
>>
>> Oct 3 17:51:27 web postfix/local[18699]: 62A8A88DA:
>> to=<
[EMAIL PROTECTED]>, relay=local, delay=1, status=deferred
>> (temporary failure. Command output: An Error Occurred
> ================= 403
>> Forbidden )
>>
>> Oct 3 17:53:06 web postfix/smtpd[18695]: rewrite stream
disconnect
>>
>> Oct 3 17:53:06 web postfix/smtpd[18695]: proxymap stream
disconnect
>>
>> Oct 3 17:53:06 web postfix/smtpd[18695]: idle timeout --
exiting
>>
>>
>>
>>
>>
>> What am I doing wrong? It appears that the message is just
getting
> deferred
>> and held in the mail queue but I can't seem to figure out
why. The info
>> messages above seem to indicate that it doesn't know what networks it
can
>> accept mail from, even though the networks listed are on the
$My_Networks,
>> and I can send messages to other addresses on this server from the
same
>> machine. It seems completely related to RT.
>>
>>
>>
>> Any ideas. I REALLY would appreciate the help
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Josh Barron
>>
>> Systems Administration
>>
>> NetCentral Inc.
>>
>> P: 208.376.3130
>>
>> F: 208.514.4527
>>
>>
>> _______________________________________________
>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>>
>> Community help: http://wiki.bestpractical.com
> <http://wiki.bestpractical.com/>
>> Commercial support: [EMAIL PROTECTED]
>>
>>
>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
>> Buy a copy at http://rtbook.bestpractical.com
> < http://rtbook.bestpractical.com/>
>>
>>
>
>
> --
> Best regards, Ruslan.
>
>
>
> ------------------------------------------------------------------------
>
> _______________________________________________
> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
>
> Community help: http://wiki.bestpractical.com
> Commercial support: [EMAIL PROTECTED]
>
>
> Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
> Buy a copy at http://rtbook.bestpractical.com
Have you made sure your user is listed under the Privileged group?
--
Mathew
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
--
MFG
Torsten Brumm
http://www.torsten-brumm.de
