Check ACLs. Most probably user has no right 'CreateTicket'.
On 10/10/06, Yannick Majoros <[EMAIL PROTECTED]> wrote:
Hello again, When a user (actually from ldap) logs in, and tries to create a new ticket, a screen is displayed to choose a queue for the new ticket... But there is not any choice or any button to go further, although there is a "general" queue. Does anyone have any clue to solve that? Thank you, -- ---------------------------------------------------------------------- Yannick Majoros http://www.inma.ucl.ac.be/~majoros Informaticien UCL/INMA-MEMA 4, avenue G. Lemaître B-1348 Louvain-la-Neuve Tel: +32-10-47.80.10 Fax: +32-10-47.21.80 ---------------------------------------------------------------------- Mon calendrier en ligne : http://www.inma.ucl.ac.be/~majoros/calendar Accents bizarres ? http://www.inma.ucl.ac.be/~majoros/email.html ---------------------------------------------------------------------- _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
-- Best regards, Ruslan.
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