hey, Thanks for the direction. I had been trying to do joins off the wrong table and did not include Transactions in my statement.
As an FYI, the query was something like this: $query = "SELECT t.id, t.type, t.OldValue, t.NewValue, u.Name, t.Created, a.Content FROM Transactions t JOIN Users u on u.id = t.Creator JOIN Attachments a on a.TransactionId = t.id WHERE t.ObjectId = '$ticketId'" Now I have a fully functional PHP interface for people to view the status of tickets without having to log into RT itself. Users can select between Queues and see the progress. All that's left is to hack together a RegEx to parse Attachments.Content to the correct format and I'm golden. Again, thanks for everyone's time and comments. Its much appreciated. pat -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Judson Main Sent: Thursday, October 12, 2006 11:45 AM To: [email protected] Subject: Re: [rt-users] MySQL Query from PHP RT's database is heavily normalized. You'll need to use "left join" in your mysql statements. Here's an example: select t.id,q.Name,t.Subject,t.FinalPriority,t.Status,t.Created,t.LastUpdated,t .Resolved,u.Name,u.Name from Tickets t left join Users u on u.id = t.Owner and u.id = t.LastUpdatedBy left join Queues q on q.id = t.Queue where t.Subject like '$searchsubject' order by t.id; where in this case I'm searching on a string, $searchsubject, and only returning specific fields. Note that I'm left joining on the Users and Queues tables to get the real name of the people involved, not just the id. Here's another one where I'm searching on an IP: select t.id,q.Name,t.Subject,t.FinalPriority,t.Status,t.Created,t.LastUpdated,t .Resolved,u.Name,u.Name,c.Content from Tickets t left join Users u on u.id = t.Owner and u.id = t.LastUpdatedBy left join Queues q on q.id = t.Queue left join TicketCustomFieldValues c on c.Ticket = t.id where c.Content like '$sourcenum%' Note I brought in the table TicketCustomFieldValues as source IP is one of our custom fields. For Attachments to a ticket, I actually call a different script and pop it up in a separate browser window using javascript. Here's the popup code: <ahref=\"javascript:window.open('searchtickets.php?tid=$result[0]','Popu p_Window','toolbar=no,location=no,directories=no,status=no,menubar=no,sc rollbars=yes,resizable=yes,copyhistory=no,width=1000,height=900,top=200, left=300')&&void(0)\"> and here's the search from the other script - I'm passing the ticket id as $tid: select t.id,t.Type,t.OldValue,t.NewValue,u.Name,t.Created,a.Content from Transactions t join Users u on u.id = t.Creator join Attachments a on a.TransactionId = t.id where t.Ticket = '$tid'" Hope this is enough to get you started. My needs came from the fact that I had 3.0.10 on a linux box for the old ticketing system, and 3.6.1 on a different OS for the new, and considering the upgrade path involved here, it was simpler to write some php code. Jud. On Thu Oct 12 12:10 , 'Patrick Humpal' <[EMAIL PROTECTED]> sent: > > > > > >I've create a small >interface in PHP that submits a ticket to RT using the rt-mailgate. > >However, I've been >trying to pull data from the MySQL database so I don't have to >constantly create/manage user accounts in RT. This cusotmized interface >pulls the basic ticket info from the Tickets table fine. However, when >I go to view the history of the ticket it pulls random info from Attachments. > >I understand that it >is more an object-oriented thing from Perl's DBI-builder that allows RT >to customize how it pulls data, but how should I go about constructing >a MySQL query to pull all data on a particular ticket based on the >Ticekts.id and Tickets.EffectiveId? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
