in RT 3.4.5 and 3.6.1, should this really return anything where "somefield" is multi-valued?
 
CF.{somefield} != 'X' AND CF.{somefield} = 'X'
 
For me, it does. It seems to be comparing the string with every value for the field and therefore matches just about everything. Is there a way, for example, of saying "show me everything which has no value matching 'X'
 
CF.{somfield} != 'X'
 
seems to be saying "show me everything which has *any* value which doesn't match 'X'
 
PK
 
 
--
Philip Kime
NOPS Systems Architect
310 401 0407
 
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