Hello All,
I need to implement a request my users have raised regarding RT.
These are mainly to do with scrips, templates and display.
My RT instance has been running so smoothly that my grasp of these
things has somehow faded ;)
I have been asked to modify RT to achieve the following:
1. Whenever a ticket is assigned to a user by our RT mistress, the new
owner is notified by e-mail. However, the new owners would like the
contents of the ticket within the notification mail. Currently, they
receive something like this:
<cut>
From: JohnDoe via RT <[EMAIL PROTECTED]>
To: [EMAIL PROTECTED]
Date: Wed, 18 Oct 2006 15:28:43 +0300
Subject: [domain.tld #49113] Else Thing Some Subject
Wed Oct 18 15:28:42 2006: Request 9113 was acted upon.
Transaction: Given to wash by JohnDoe
Queue: info
Subject: Else Thing Some Subject
Owner: wash
Requestors: [EMAIL PROTECTED]
Status: open
Ticket <URL: http://rt.wananchi.com/Ticket/Display.html?id=49113 >
This transaction appears to have no content
<cut>
My scrip for this is:
On Owner Change Notify Owner with template Transaction
My "Transaction" template has a last line: {$Transaction->Content()}
Q: Why could it be failing to pull the ticket content?
cheers
- wash
+----------------------------------+-----------------------------------------+
Odhiambo Washington . WANANCHI ONLINE LTD (Nairobi, KE) |
wash () WANANCHI ! com . 1ere Etage, Loita Hse, Loita St., |
GSM: (+254) 722 743 223 . # 10286, 00100 NAIROBI |
GSM: (+254) 733 744 121 . (+254) 020 313 985 - 9 |
+---------------------------------+------------------------------------------+
"Oh My God! They killed init! You Bastards!"
--from a /. post
_______________________________________________
http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users
Community help: http://wiki.bestpractical.com
Commercial support: [EMAIL PROTECTED]
Discover RT's hidden secrets with RT Essentials from O'Reilly Media.
Buy a copy at http://rtbook.bestpractical.com
