On Sun, Oct 22, 2006 at 12:16:31PM +0300, Brian Gallew wrote: > As many have mentioned, we use various spam filtering methods and still > end up with spam tickets (just like our regular mailboxes). To make > dealing with this easier, at our site we've done the following: > 1) Created a queue named "Possible Spam". > 2) Modified the "N newest unowned tickets" display to have a "SPAM" link > right next to the "Take" link. Clicking that link moves the message > into the SPAM queue and immediately returns you to the "RT at a Glance" > view. > 3) Added an action to the list available when viewing a message > (Comment, Resolve, Take, Steal, SPAM,...). It behaves as in #2. > 4) Added a cron job such that every night, any tickets in the Possible > Spam queue are deleted. > 5) Added a cron job such that every night, any tickets which have been > deleted for more than 30 days a shredded.
I'd nominate that as an approach that merits upstreaming, myself. Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 "That's women for you; you divorce them, and 10 years later, they stop having sex with you." -- Jennifer Crusie; _Fast_Women_ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
