Lee,
Have you tried creating a group with the required address and then
making that group a "cc" watcher for a Queue? Then you could just create
a notification scrip for "cc". As to you second question, have you tried
"ModifySelf" as a global right for "Privileged" users?
Kenn
LBNL
Lee Whalen wrote:
Greetings everyone, thank you all for your invaluable help so far.
I've got just a couple final questions, then I promse I'll STFU for
awhile and lurk on the list to see if I can help out others. My latest
questions with RT are: is it possible to set up a default/automatically
applied CC address for new tickets? It'd be great if whenever a person
created a ticket that the email "[EMAIL PROTECTED]" would be
automagically added to the requestors.
Second question: is there a permission I can grant on individual users
(or even entire groups) that would allow the individual users to change
their own passwords? I thought it was ModifyOwnMembership on the custom
group they belong to ("Users" in this case), but it appears that I'm
mistaken. Has anyone else been able to set this up?
Many thanks!
--Lee
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