Pawel,
yes we solved; look at the url
> Resolved this today, it's a bug, but I could not find an explicit
> reference to the code change necessary to fix it until I looked in SVN.
>
> http://svn.bestpractical.com/cgi-bin/index.cgi/bps/revision?rev=5793
>
> Hopefully this post will save some people time.
>
> ciao
>
> Luca
But this link does not seam to work anymore; it was a correction in /opt/rt3/etc/initialdata
here is the working section for the 3.6.1 release
(starting line 549)
# Predefined searches
@Attributes = (
{ Name => 'Search - My Tickets',
Description => '[_1] highest priority tickets I own', # loc
Content =>
{ Format => "'<a href="" '<a href="">
t/Display.html?id=__id__\">__Subject__</a>/TITLE:Subject', Priority, QueueName, ExtendedStatus",
Query => " Owner = '__CurrentUser__' AND ( Status = 'new' OR Status = 'open')",
OrderBy => 'Priority',
Order => 'DESC' },
},
you have to remove and add the Subject column in "Customize ..." in the "10 highest priority tickets I own"
Hope that helps
Wolfgang
> No. I got tired of the lack of a support forum and little response from the
> mailing list. There was no documentation and an incomplete explanation of
> how to setup and use. So, I wrote my own open source ASP ticket tracker.
> Good luck!
>
> -----Original Message-----
> From: Pawel Osiczko [mailto:[EMAIL PROTECTED]
> Sent: Monday, October 30, 2006 3:38 PM
> To: [EMAIL PROTECTED]
> Cc: [EMAIL PROTECTED]
> Subject: RT issue: Ticket URL wrong after 'Take'?
>
>
> Hello,
>
> Did you guys solve this issue by any chance? I'm seeing exactly the same
> issue:
>
> http://marc.theaimsgroup.com/?l=rt-users&m=115950970523090&w=2
>
> Thanks,
>
> --p
>
>
----------------------------------------------------------------------
Wolfgang Fuertbauer (e-Mail: [EMAIL PROTECTED])
EBEWE Pharma
Mondseestrasse 11
4866 Unterach, Austria
Tel +43 7665 8123 315 Mobile: +43 664 8397987
Fax +43 7665 8123 1487
http://www.ebewe.com
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