Thanks, this really well. After I deleted the attachments I was able to load the ticket.
-Jay Jay Vlavianos Production Operations 415.277.3515 [EMAIL PROTECTED] Where is fancy bred, in the heart or in the head? Willy Wonka (Org: Merchant of Venice, Act III, Scene 2) -----Original Message----- From: Joby Walker [mailto:[EMAIL PROTECTED] Sent: Friday, November 03, 2006 4:45 PM To: Jay Vlavianos Cc: [email protected] Subject: Re: [rt-users] Question about ticket gone CRAZY This has happened a couple times for us. The following works well to delete an entire range of tickets. Note this is for PgSQL, other DB may require different syntax. delete from attachments where transactionid IN ( select tx.id from transactions tx, tickets t where tx.objecttype='RT::Ticket' AND tx.objectid=t.id AND t.effectiveid= <insert ticket number> AND tx.id >= <insert first transaction to delete> AND tx.id <= <insert last transaction to delete> ); delete from transactions where id IN ( <same subselect as above> ); You the first time you run them you might want to replace the delete with select *, just to make sure you are deleting what you want to delete. Joby Walker C&C SSG, University of Washington Jay Vlavianos wrote: > > > I have a ticket that received 2500 replies on accident that I can no > longer manage. Apparently one of my admins had his personal email > forwarding to his home email which went offline. I am not sure how it > got into a loop, but it created the monster trail of history that makes > it unloadable. Is there any way to remove this history and gracefully > close the ticket? Ideally I could keep the ticket itself, instead of > deleting it from the database, but if that is what it takes J > > Any help is greatly appreciated! > > -Jay > > > Jay Vlavianos > > Production Operations > > 415.277.3515 > > [EMAIL PROTECTED] <mailto:[EMAIL PROTECTED]> > > I've just decided to switch our Friday schedule to Monday, which means > that the test we take each Friday, on what we learned during the week, > will now take place on Monday, before we've learned it. But, since today > is Tuesday, it doesn't matter in the slightest.Mr. Turkentine > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
