[rt-users] Re: RT LDAP

Jim Meyer Sat, 11 Nov 2006 20:24:15 -0800

Hello!

On 11/7/06, Vaidya,Mukul <[EMAIL PROTECTED]> wrote:

We at New England College are trying to setup RT as our helpdesk ticketing
system and need to get RT up and running pretty soon.


I have followed the LDAP installation instructions found at
http://wiki.bestpractical.com/?LDAP

Log 1 (Below) : When I login as a user who has a user with the same userid
and password in RT and Windows Server 2003 active directory
It seems to find the entry but fails the LDAP authentication. The error
message is in bold .

Log 2 (Below): When I login as a user with user id in Windows Server 2003
active directory only and no account in RT ,
again authentication fails.The error message is in bold


I'm copying this to the RT Users mailing list, where I suspect someone
with Active Directory experience can lend a hand. Unfortunately, I
know nearly nothing about it.

Cheers!

--j



Log:1
======
[Tue Nov  7 22:53:08 2006] [debug]: RT::User::CanonicalizeUserInfo  called
by RT::User /opt/rt3/local/lib/RT/User_Local.pm 613
 with: Name: mvaidya
(/opt/rt3/local/lib/RT/User_Local.pm:378)
[Tue Nov  7 22:53:08 2006] [debug]:
RT::User::LookupExternalUserInfo called with baseDN
"ou=AllNecUsers,dc=nec,dc=edu" and fil
ter "sAMAccountName=mvaidya" by RT::User
/opt/rt3/local/lib/RT/User_Local.pm 393
(/opt/rt3/local/lib/RT/User_Local.pm:508)
[Tue Nov  7 22:53:08 2006] [info]:
RT::User::LookupExternalUserInfo :
ou=AllNecUsers,dc=nec,dc=edu sAMAccountName=mvaidya =>
Address1: , City: , Country: , EmailAddress: [EMAIL PROTECTED],
ExternalAuthId: mvaidya, ExternalContactInfoId: CN=Vaidya\,Mukul
,OU=IT Staff,OU=AllNECUsers,DC=nec,DC=edu, Gecos: mvaidya,
Name: mvaidya, Organization: , RealName: Vaidya,Mukul, State: , Wor
kPhone: , Zip:  (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Tue Nov  7 22:53:08 2006] [debug]:
RT::User::CanonicalizeEmailAddress : called with
"[EMAIL PROTECTED]" by RT::User /opt/rt3/lo
cal/lib/RT/User_Local.pm 402
(/opt/rt3/local/lib/RT/User_Local.pm:326)
[Tue Nov  7 22:53:08 2006] [debug]:
RT::User::LookupExternalUserInfo called with baseDN
"ou=AllNecUsers,dc=nec,dc=edu" and fil
ter "[EMAIL PROTECTED]" by RT::User
/opt/rt3/local/lib/RT/User_Local.pm 332
(/opt/rt3/local/lib/RT/User_Local.pm:508)
[Tue Nov  7 22:53:08 2006] [info]:
RT::User::LookupExternalUserInfo :
ou=AllNecUsers,dc=nec,dc=edu [EMAIL PROTECTED] =>  Ad
dress1: , City: , Country: , EmailAddress: [EMAIL PROTECTED], ExternalAuthId:
mvaidya, ExternalContactInfoId: CN=Vaidya\,Mukul,O
U=IT Staff,OU=AllNECUsers,DC=nec,DC=edu, Gecos: mvaidya,
Name: mvaidya, Organization: , RealName: Vaidya,Mukul, State: , WorkP
hone: , Zip:  (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Tue Nov  7 22:53:08 2006] [debug]: FOUND OK
(/opt/rt3/local/lib/RT/User_Local.pm:335)
[Tue Nov  7 22:53:08 2006] [info]:
RT::User::CanonicalizeEmailAddress [EMAIL PROTECTED] =>
[EMAIL PROTECTED] (/opt/rt3/local/lib/
RT/User_Local.pm:345)
[Tue Nov  7 22:53:08 2006] [info]: RT::User::CanonicalizeUserInfo returning
Address1: , City: , Country: , EmailAddress: mvaid
[EMAIL PROTECTED], ExternalAuthId: mvaidya, ExternalContactInfoId:
CN=Vaidya\,Mukul,OU=IT Staff,OU=AllNECUsers,DC=nec,DC=edu,
Gecos:
mvaidya, Name: mvaidya, Organization: , RealName: Vaidya,Mukul, State: ,
WorkPhone: , Zip:  (/opt/rt3/local/lib/RT/User_Local.
pm:411)
[Tue Nov  7 22:53:08 2006] [debug]: UPDATED user mvaidya from LDAP
(/opt/rt3/local/lib/RT/User_Local.pm:622)
[Tue Nov  7 22:53:08 2006] [debug]: RT::User::CanonicalizeUserInfo  called
by RT::User /opt/rt3/local/lib/RT/User_Local.pm 613
 with: Name: mvaidya
(/opt/rt3/local/lib/RT/User_Local.pm:378)
[Tue Nov  7 22:53:08 2006] [debug]:
RT::User::LookupExternalUserInfo called with baseDN
"ou=AllNecUsers,dc=nec,dc=edu" and fil
ter "sAMAccountName=mvaidya" by RT::User
/opt/rt3/local/lib/RT/User_Local.pm 393
(/opt/rt3/local/lib/RT/User_Local.pm:508)
[Tue Nov  7 22:53:08 2006] [info]:
RT::User::LookupExternalUserInfo :
ou=AllNecUsers,dc=nec,dc=edu sAMAccountName=mvaidya =>
Address1: , City: , Country: , EmailAddress: [EMAIL PROTECTED],
ExternalAuthId: mvaidya, ExternalContactInfoId: CN=Vaidya\,Mukul
,OU=IT Staff,OU=AllNECUsers,DC=nec,DC=edu, Gecos: mvaidya,
Name: mvaidya, Organization: , RealName: Vaidya,Mukul, State: , Wor
kPhone: , Zip:  (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Tue Nov  7 22:53:08 2006] [debug]:
RT::User::CanonicalizeEmailAddress : called with
"[EMAIL PROTECTED]" by RT::User /opt/rt3/lo
cal/lib/RT/User_Local.pm 402
(/opt/rt3/local/lib/RT/User_Local.pm:326)
[Tue Nov  7 22:53:08 2006] [debug]:
RT::User::LookupExternalUserInfo called with baseDN
"ou=AllNecUsers,dc=nec,dc=edu" and fil
ter "[EMAIL PROTECTED]" by RT::User
/opt/rt3/local/lib/RT/User_Local.pm 332
(/opt/rt3/local/lib/RT/User_Local.pm:508)
[Tue Nov  7 22:53:08 2006] [info]:
RT::User::LookupExternalUserInfo :
ou=AllNecUsers,dc=nec,dc=edu [EMAIL PROTECTED] =>  Ad
dress1: , City: , Country: , EmailAddress: [EMAIL PROTECTED], ExternalAuthId:
mvaidya, ExternalContactInfoId: CN=Vaidya\,Mukul,O
U=IT Staff,OU=AllNECUsers,DC=nec,DC=edu, Gecos: mvaidya,
Name: mvaidya, Organization: , RealName: Vaidya,Mukul, State: , WorkP
hone: , Zip:  (/opt/rt3/local/lib/RT/User_Local.pm:563)
[Tue Nov  7 22:53:08 2006] [debug]: FOUND OK
(/opt/rt3/local/lib/RT/User_Local.pm:335)
[Tue Nov  7 22:53:08 2006] [info]:
RT::User::CanonicalizeEmailAddress [EMAIL PROTECTED] =>
[EMAIL PROTECTED] (/opt/rt3/local/lib/
RT/User_Local.pm:345)
[Tue Nov  7 22:53:08 2006] [info]: RT::User::CanonicalizeUserInfo returning
Address1: , City: , Country: , EmailAddress: mvaid
[EMAIL PROTECTED], ExternalAuthId: mvaidya, ExternalContactInfoId:
CN=Vaidya\,Mukul,OU=IT Staff,OU=AllNECUsers,DC=nec,DC=edu,
Gecos:
mvaidya, Name: mvaidya, Organization: , RealName: Vaidya,Mukul, State: ,
WorkPhone: , Zip:  (/opt/rt3/local/lib/RT/User_Local.
pm:411)
[Tue Nov  7 22:53:08 2006] [debug]: UPDATED user mvaidya from LDAP
(/opt/rt3/local/lib/RT/User_Local.pm:622)
[Tue Nov  7 22:53:08 2006] [debug]: Trying LDAP authentication
(/opt/rt3/local/lib/RT/User_Local.pm:153)
[Tue Nov  7 22:53:08 2006] [info]: RT::User::IsLDAPPassword AUTH FAILED:
mvaidya (/opt/rt3/local/lib/RT/User_Local.pm:182)
[Tue Nov  7 22:53:08 2006] [debug]: RT::User::IsPassword auth method
IsLDAPPassword FAILED (/opt/rt3/local/lib/RT/User_Local.p
m:291)
[Tue Nov  7 22:53:08 2006] [info]: RT::User::IsInternalPassword AUTH OKAY:
mvaidya (/opt/rt3/local/lib/RT/User_Local.pm:239)
[Tue Nov  7 22:53:08 2006] [debug]: RT::User::IsPassword auth method
IsInternalPassword SUCCEEDED (/opt/rt3/local/lib/RT/User_
Local.pm:291)
[Tue Nov  7 22:53:08 2006] [info]: Successful login for mvaidya from
172.16.8.66 (/opt/rt3/local/html/Callbacks/LDAP/autohandl
er/Auth:44)




Log:2
======

[Tue Nov  7 22:55:27 2006] [warning]: prepare_cached(
                SELECT a_session FROM sessions WHERE id = ?) statement
handle DBI::st=HASH(0xbfc12b4) still Active at /usr/lib
/perl5/site_perl/5.8.8/Apache/Session/Store/DBI.pm line 80
(/usr/lib/perl5/5.8.8/Carp.pm:271)
[Tue Nov  7 22:55:38 2006] [warning]: Transaction->Create couldn't, as you
didn't specify an object type and id (/opt/rt3/lib/
RT/Record.pm:1467)
[Tue Nov  7 22:55:38 2006] [debug]: Trying LDAP authentication
(/opt/rt3/local/lib/RT/User_Local.pm:153)
[Tue Nov  7 22:55:38 2006] [info]: RT::User::IsLDAPPassword AUTH FAILED:
reports (/opt/rt3/local/lib/RT/User_Local.pm:182)
[Tue Nov  7 22:55:38 2006] [debug]: RT::User::IsPassword auth method
IsLDAPPassword FAILED (/opt/rt3/local/lib/RT/User_Local.p
m:291)
[Tue Nov  7 22:55:38 2006] [info]: RT::User::IsInternalPassword AUTH FAILED
(no passwd): reports (/opt/rt3/local/lib/RT/User_L
ocal.pm:232)
[Tue Nov  7 22:55:38 2006] [debug]: RT::User::IsPassword auth method
IsInternalPassword FAILED (/opt/rt3/local/lib/RT/User_Loc
al.pm:291)
[Tue Nov  7 22:55:38 2006] [error]: FAILED LOGIN for reports from
172.16.8.66 (/opt/rt3/share/html/autohandler:238)


Any help in resolving this issue is much appreciated.


Thank you,
Mukul Vaidya

IT Department
New England College.



--
Jim Meyer, Geek at Large                                    [EMAIL PROTECTED]
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[rt-users] Re: RT LDAP

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