Yes,
that helped a lot :) but its still not working properly.
1. i created a ticket with no value in the CustomField
2. i modify the value to "Low"
Result:
* User asked for an unknown update type for custom field Urgency for
RT::Ticket object #3939
* Urgency Low added
3. change "Low" to "High"
Result:
* User asked for an unknown update type for custom field Urgency
for RT::Ticket object #3939
* Urgency Low changed to Emergency
* Custom field value Low could not be found for custom field Urgency
Do the values need to be in one "Category"? (-> Editing CustomField
Urgency).
Roedel, Mark wrote:
> I'm not positive from looking at your log there, but it looks to me like
> the result of creating a new ticket...is that so? (The custom condition
> won't fire on ticket creation, just on a change to the custom field on
> an existing ticket -- I've also got a separate scrip defined with the
> built-in "on create" condition and the same custom action code.)
>
> Does that help?
>
> --
> Mark Roedel
> Senior Programmer / Analyst
> LeTourneau University
> Longview, Texas USA
>
>
> -----Original Message-----
> From: joey [mailto:[EMAIL PROTECTED]
> Sent: Tuesday, November 14, 2006 9:55 AM
> To: Roedel, Mark
> Cc: [email protected]
> Subject: Re: automatically set due date and priority based on
> customfield
>
> Hey,
>
> thanks for the fast reply!
>
> I changed the internal id to "1" (that's what i saw in the URL while
> editing the CustomField.). sadly it's not working :/
>
> the rt.log says:
> -----------------
> Nov 14 16:50:17 rt2 RT: About to think about scrips for transaction
> #20772 Nov 14 16:50:17 rt2 RT: About to think about scrips for
> transaction #20773 Nov 14 16:50:18 rt2 RT: About to think about scrips
> for transaction #20774 Nov 14 16:50:18 rt2 RT: About to prepare scrips
> for transaction #20774 Nov 14 16:50:18 rt2 RT: Found 3 scrips Nov 14
> 16:50:18 rt2 RT: About to commit scrips for transaction #20774 Nov 14
> 16:50:18 rt2 RT:
> <[EMAIL PROTECTED]> #3937/20774 -
> Scrip 114 Create - ALL (/usr/local/rt3//lib/RT/Action/SendEmail.pm:238)
> Nov 14 16:50:19 rt2 RT: About to think about scrips for transaction
> #20775 Nov 14 16:50:19 rt2 RT:
> <[EMAIL PROTECTED]> sent Bcc:
> [EMAIL PROTECTED] (/usr/local/rt3//lib/RT/Action/SendEmail.pm:325)
> Nov 14 16:50:19 rt2 RT: Ticket 3937 created in queue 'testqueue' by root
> (/usr/local/rt3//lib/RT/Ticket_Overlay.pm:755)
>
>
> any other ideas? :/
>
>
> Roedel, Mark wrote:
>> Looking at the code, the first thing I can see that might trip you up
>> is in the custom condition, which refers to the custom field by its
>> internal ID ("13") rather than by its name. If the problem you're
>> having is just that the scrip doesn't fire, that's probably the first
>> place I'd look. (You can find the internal ID of your custom field by
>
>> looking at the id parameter in the URL while you're editing it in the
>> configuration screens.)
>>
>> If that doesn't help, perhaps a bit more detail as to how the scrip is
>
>> failing for you would be helpful...
>
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