I have a problem which makes RequestTracker effectively unusable:
I set up RT on my Debian Sarge using apt-get install, configured and run
it. Everything seemed to be ok, I could create users, queues, tickets,
could reply to tickets and so on. The E-mail interface was also
configured. Everything fine so far.
But now after a few days of basic testing I wanted to add another user.
Trying to submit the newly entered user, RT hangs. When I look at the
mysql.log file, I can see that RT is firing over and over again (about
100 times per second) the following query:
SELECT * FROM CachedGroupMembers WHERE Disabled = '0' AND GroupId =
'4' AND MemberId = '1'
which yields an empty set.
No chance to use the RT from this point on. CPU on my web server is on
approx. 80% Apache, and the database server is facing the massive attack
of queries.
The only cure: stop Apache, then restart it. I cannot create the user,
every try leads to the described behaviour.
My system:
- Debian Sarge
- MySQL 4.0.24
- Request Tracker 3.0.12
Any ideas?
Andi
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