I installed this but it as if it isn't there. The User_Vendor.pm file is
present with the user merge code, and if I look at the source of
Modify.html, the changes have been made to add code related to the merge
function.
There is no option to merge users though.
Jesse Vincent wrote:
On Wed, Nov 29, 2006 at 03:47:37PM -0500, Garret Huntress wrote:
Next question:
Lets say you've had this problem for over a year, and you're users
table is filled with duplicates. Is there any easy way to either
merge these duplicate users or delete the duplicates?
http://search.cpan.org/~jesse/RT-Extension-MergeUsers-0.02/
-Garret
On Nov 29, 2006, at 3:24 PM, Bob Goldstein wrote:
Do you all have any creative solutions for dealing with multiple
email
addresses from the same person so you don't end up with two user
accounts per person? I see situations where someone has their email
client misconfigured so they send mail out as
[EMAIL PROTECTED] when most of the time they are
[EMAIL PROTECTED]
in RT_SiteConfig.pm see:
CanonicalizeEmailAddressMatch
CanonicalizeEmailAddressReplace
CanonicalizeOnCreate
That at least lets you map various email addresses to one address,
if you can do it with generic regexps.
In my case, this would squeeze [EMAIL PROTECTED], [EMAIL PROTECTED],
[EMAIL PROTECTED], etc.
But no relation to [EMAIL PROTECTED] And of course, an append to a
ticket
only goes to a single address.
In my case, we go a small step further, becuase the cannonical
mail address here
is related to the web logon, so when an account gets created,
either by web or email, both web and email parts of the account
are done right.
bobg
--
Garret W. Huntress
System Administrator / System Developer
Geophysical Laboratory
Carnegie Institution of Washington
5251 Broad Branch Road, NW
Washington, DC 20015
Email: [EMAIL PROTECTED]
Phone: (202)-478-8973
AIM: Garret Huntress

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