This is the raw error: Can't call method "Name" on an undefined value at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690.
Trace begun at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Exceptions.pm line 129 HTML::Mason::Exceptions::rethrow_exception('Can\'t call method "Name" on an undefined value at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690.^J') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 690 RT::Transaction::__ANON__('RT::Transaction=HASH(0xa45b39c)') called at /usr/local/rt-3.6.1/lib/RT/Transaction_Overlay.pm line 602 RT::Transaction::BriefDescription('RT::Transaction=HASH(0xa45b39c)') called at /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowTransaction line 54 HTML::Mason::Commands::__ANON__('Attachments', 'RT::Attachments=HASH(0xa4bc418)', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'AttachmentContent', 'RT::Attachments=HASH(0xa42ebd8)', 'ShowHeaders', undef, 'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'Transaction', 'RT::Transaction=HASH(0xa45b39c)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 12, 'ShowTitleBarCommands', 1, 'Attachments', 'ARRAY(0xa40c70c)', 'AttachmentContent', 'HASH(0xa4a0288)', 'LastTransaction', 0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa308b10)', 'Attachments', 'RT::Attachments=HASH(0xa4bc418)', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'AttachmentContent', 'RT::Attachments=HASH(0xa42ebd8)', 'ShowHeaders', undef, 'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'Transaction', 'RT::Transaction=HASH(0xa45b39c)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 12, 'ShowTitleBarCommands', 1, 'Attachments', 'ARRAY(0xa40c70c)', 'AttachmentContent', 'HASH(0xa4a0288)', 'LastTransaction', 0) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251 eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245 HTML::Mason::Request::comp(undef, undef, 'Attachments', 'RT::Attachments=HASH(0xa4bc418)', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'AttachmentContent', 'RT::Attachments=HASH(0xa42ebd8)', 'ShowHeaders', undef, 'Collapsed', undef, 'Tickets', undef, 'AttachPath', '/Ticket/Attachment', 'UpdatePath', '/Ticket/Update.html', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'Transaction', 'RT::Transaction=HASH(0xa45b39c)', 'ShowHeaders', undef, 'Collapsed', undef, 'RowNum', 12, 'ShowTitleBarCommands', 1, 'Attachments', 'ARRAY(0xa40c70c)', 'AttachmentContent', 'HASH(0xa4a0288)', 'LastTransaction', 0) called at /usr/local/rt-3.6.1/share/html/Ticket/Elements/ShowHistory line 102 HTML::Mason::Commands::__ANON__('Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments', 'RT::Attachments=HASH(0xa4bc418)', 'AttachmentContent', 'RT::Attachments=HASH(0xa42ebd8)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa2ff7f0)', 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments', 'RT::Attachments=HASH(0xa4bc418)', 'AttachmentContent', 'RT::Attachments=HASH(0xa42ebd8)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251 eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245 HTML::Mason::Request::comp(undef, undef, 'Ticket', 'RT::Ticket=HASH(0xa4625ac)', 'Tickets', undef, 'Collapsed', undef, 'ShowHeaders', undef, 'Attachments', 'RT::Attachments=HASH(0xa4bc418)', 'AttachmentContent', 'RT::Attachments=HASH(0xa42ebd8)') called at /usr/local/rt-3.6.1/share/html/Ticket/Display.html line 63 HTML::Mason::Commands::__ANON__('id', 39852, 'id', 39852) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0xa207760)', 'id', 39852, 'id', 39852) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1251 eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245 HTML::Mason::Request::comp(undef, undef, 'id', 39852, 'id', 39852) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 914 HTML::Mason::Request::call_next('HTML::Mason::Request::ApacheHandler=HASH(0xa4e966c)', 'id', 39852) called at /usr/local/rt-3.6.1/share/html/autohandler line 279 HTML::Mason::Commands::__ANON__('id', 39852) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Component.pm line 135 HTML::Mason::Component::run('HTML::Mason::Component::FileBased=HASH(0x9e1cf98)', 'id', 39852) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1246 eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 1245 HTML::Mason::Request::comp(undef, undef, undef, 'id', 39852) called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459 eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 459 eval {...} at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/Request.pm line 411 HTML::Mason::Request::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa4e966c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 168 HTML::Mason::Request::ApacheHandler::exec('HTML::Mason::Request::ApacheHandler=HASH(0xa4e966c)') called at /usr/lib/perl5/vendor_perl/5.8.7/HTML/Mason/ApacheHandler.pm line 826 HTML::Mason::ApacheHandler::handle_request('HTML::Mason::ApacheHandler=HASH(0x8f437b0)', 'Apache2::RequestRec=SCALAR(0xa4bc454)') called at /usr/local/rt-3.6.1/bin/webmux.pl line 123 eval {...} at /usr/local/rt-3.6.1/bin/webmux.pl line 123 RT::Mason::handler('Apache2::RequestRec=SCALAR(0xa4bc454)') called at -e line 0 Mathew Roy El-Hames wrote: > Mathew; > I think the problem is its trying to build a join and can't find the > user id in the Users table, you need (from sql) to update the appropriate > Transactions row changing the Creator value to the id of the User > Nobody(or its safer to change it to your Id privileged user) > Roy > Mathew Snyder wrote: >> Jesse Vincent wrote: >> >>>> plugin. For the most part, this has been a successful operation. >>>> However, due >>>> to the number of legitimate users, picking out the spam users is not >>>> a perfect >>>> science and I've inadvertently removed legitimate users. >>>> >>>> This has resulted in a ticket getting mangled...I think. I'm not >>>> sure why it >>>> would cause the transactions to get messed up or even if it has. >>>> But this is >>>> the output generated on the latest ticket to suffer the problem: >>>> >>> You've removed the user a transaction referred to. RT can't find >>> something that's...well, never supposed to be removed. So it's >>> exploding. >>> >>> >> >> Besides, if I set the replace_relations field to nobody, shouldn't it >> assign all >> those transactions to the Nobody user? Or would I have to use the id for >> Nobody? Or is using nobody with lowercase 'n' not the same as Nobody >> with >> uppercase 'N'? >> >> Mathew >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com