I'm trying to add some values to a few tickets after I've gotten the ticket object for them, without much luck. I'm able to see any existing values, no problem, but running $ticket->AddCustomFieldValue({ Field => $field_id, Value => $field_value }) doesn't appear to be doing anything other than returning 1. Checking the custom field values before and after running AddCustomFieldValue shows no changes, as does showing the ticket through the web interface. I know I'm using the right field id, since it's the same one I'm using to check what the current values are, and field_value shouldn't be a problem, since it's just an int. Am I going about this entirely the wrong way? Something obvious that I'm just not seeing, after having stared at this for so long?
--------------------------------------------- Jacob, could you post the relevant section of your script? Steve ---------------------------------------- Stephen Turner Senior Programmer/Analyst - Client Support Services MIT Information Services and Technology (IS&T) _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com