On Mon, 11 Dec 2006 10:15:28 -0500 "Stephen Turner" <[EMAIL PROTECTED]> wrote:
> The fact that the X2 line doesn't get logged indicates that there are > no CF objects in $custom_fields. A couple of reasons why this might > be true: the queue has no ticket custom fields defined or it could be > a permissions issue. Thank you, Steve - it was a permissions problem. Rhetorical question: why doesn't RT log anything when a CommandByEmail command fails due to insufficient permissions? Keith _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
