Still no word on this? Mathew
Richard Ellis wrote: > Hi Guys, > > I really could use some ideas to track this one down. > RT3.4.5 on Solaris 9, Perl 5.8.1 using MySQL and Sendmail. > > When an email is received, the ticket is parsed correctly, custom fields > are created and filled, ticket is put in the right queue etc, but the > email to the requestor and to the Admin CC's to notify of arrival are > not being sent. After that, everything works fine. > > This only affects a few queues, some of which have been working for > ages. I have compared the config to queues that are working and they are > identical, even down to the same template files and scrip names. > > Anyone any ideas how to find this? > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
