Using request-tracker3 on Debian testing with the following packages: request-tracker3 3.0.12-2 apache-perl 1.3.33-2 postgresql 7.4.7-6sarge1 perl 5.8.4-3
This was working just fine until a couple of weeks back, but now I'm getting error/warning messages in the logs and mails are not getting sent out when a ticket is created. The log messages are: Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for SeeQueue (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228) Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for ShowScrips (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228) Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for ShowScrips (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228) Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for SeeQueue (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228) Dec 23 12:12:18 logging RT: Disabled User: 1 failed access check for SeeQueue (/usr/share/request-tracker3/lib/RT/Principal_Overlay.pm:228) Dec 23 12:12:18 logging RT: Ticket 6054 created in queue '' by helpdesk (/usr/share/request-tracker3/lib/RT/Ticket_Overlay.pm:642) The last message is specially odd -- no queue name, but the ticket does show up under the correct queue. Looks like a permissions problem, but I can't see anything amiss in the web interface, and don't know the RT database well enough to be able to debug it. Any suggestions and help appreciated. Regards, -- Raju -- Raj Mathur [EMAIL PROTECTED] http://kandalaya.org/ GPG: 78D4 FC67 367F 40E2 0DD5 0FEF C968 D0EF CC68 D17F It is the mind that moves _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
